Terms and Conditions

Requirements for Use

Customer must be at least eighteen (18) years of age in order to conduct a Cash for Gold transaction. In addition, every customer of Cash for Gold must be the actual owner of any and all property sold or attempted to be sold to Cash for Gold.

The customer must be acting on his or her own behalf and not as the agent or representative of another person.

Online / Verbal Quotation

All valuations are subject to the gold being weighed and tested by us.

Gold Valuations

Providing the final valuation does not differ by more or less than 10% of our initial quotation, payment will be automatically made using the customer's preferred payment method.

If however the final valuation differs by more or less than 10% of the initial quote, authorisation will be sought before payment is made.

Cash for Gold reserves the right to return gold to the customer.

Gold Testing

It is important to note the items may become tarnished where testing takes place.
Such tarnishing is however superficial and can be polished out.

In some circumstances, it may be necessary to scrape a very small sample of metal from the item.
If this occurs, we will always do our best to ensure this is done on an area of the item that is not usually visible.

If, following testing, we determine an item is not gold, it will be returned to the customer using Royal Mail Recorded Delivery.

Deliveries

Cash for Gold will not be held liable for any loss or damage to items whilst in transit to us. Please therefore ensure that you select the most appropriate shipping method for your items and that it is adequately insured.
 
We strongly recommend you send all items using Royal Mail Special Delivery. Please do not use Recorded Delivery as this shipping method does not offer sufficient insurance.

Cash for Gold reserves the right, in its sole discretion, to reject delivery of any mail, envelope or package which appears to be damaged, opened, or tampered with and any such mail, envelope or package will be returned by the post office to the customer.

Cash for Gold shall have no liability to any customer for any such attempted delivery or return of any such items.

Please ensure you package all items appropriately. We recommend using a robust, padded 'Jiffy' style envelope.
 

Consumer law

Cash for Gold meet all obligations under the consumer protection laws currently in force including:

The Sale of Goods Act    1979
The Supply of Goods and Services Act  1982
The Consumer Credit Act   1974
The Trade Descriptions Act   1968
The Unfair Contract Terms Act   1977
The Regulations    1994
The Consumer Protection Act   1987

Disagreements Governing Law and Jurisdiction

We will try to solve any disagreements quickly and efficiently.
If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within England or Wales and the laws of England and Wales will apply